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INTRODUCTION TO VCMS Virtual Community Management Services (VCMS) is a complete Virtual Management Console that gives you a single snapshot view of your community association. VCMS offers a managed online system that helps community associations save costs, reduce complexity, increase transparency and promptness of service, build community mindshare and maintain and track all financial records Designed to address the needs of small to large sized condominiums through end-to-end outsourced online management, VCAM offers a highly secure solution. Hosted on a secure site, VCAM is inaccessible by search engines and unauthorized users. Security - VCMS offers a highly secure solution. Hosted on a secure site, VCMS is inaccessible by search engines and unauthorized visitor VCMS security features Mirrored in a secure server in a separate electric grid 128-bit SSL encryption Confidentiality agreements signed Non-disclosure agreements with every employee Your data is never printed out Data center is physically restricted to authorized staff only VeriSign security protects online interactions

BROCHURE - VCMS VCMS Flash Presentation VCMS DEMO

No long term commitments VCMS earns its keep everyday. If you are not 100% satisfied just turn us off. Your data is completely backed up at your site every night. Just wake up and go forward on your own with no interruption. Litigation stopper & access tracker Eliminate that persistent litigation threat to your association by tracking all association members and management that access the VCMS portal. Every visit is time stamped and page views recorded and archived. If litigations do arise, VCMS provides concrete evidence of who accessed the data. Through VCMS, information is available in an easily accessible format, which owners will find convenient and useful. With a high level of transparency and accountability offered by the system, the threat of litigations is greatly reduced.

VCMS eliminates the following most common disputes between associations and unit owners: Failure to give proper notice of meetings and other actions Guest & occupancy restrictions Pet restrictions Parking & unauthorized vehicles Lease and rental restrictions Approval prior to sale Failure to hold proper elections VCMS support Easy to use issue resolution matrix Support available 24/7 Service Level Agreement Guaranteed issue resolution Continuous monitoring by webmasters

MANAGEMENT FEATURES - Only available to board of directors and management employees.
Management by exception dash board No need to look at every detail to be sure that your association is on track. A dash board will show all critical areas that need attention. Simply define the rules and VCMS will show areas in need of your attention in Red or Yellow depending on the seriousness of the problem. All areas running smoothly are reflected in green. Example: If you want to be alerted to all maintenance issues not resolved in two days and five days: No need to review the entire open maintenance tickler, if your dash board shows the maintenance area displayed in green, all items in the maintenance tickler are under the problem threshold. Immediate notification capability Whenever the need arises, from an emergency utility shut down to just getting out your annual resident package or normal information dissemination, VCMS has you covered. Notification features Immediate e-mail and phone notification of an emergency situation. US mail package preparation and delivery.

Financials What if you could manage your financials without the associated complexity and resource crunch? VCMS provides a complete outsourced association financial solution. Your association books and records are always up to date and accessible from any place, anytime. Salient Features: Provides every report you need in real time Today's work posted and ready by 8:00 AM on the following day Adherence to “Best Practices” Standards Electronic banking Electronic invoicing and bank account debiting Electronic payables Paperless environment Tremendous cost savings Variable cost pricing - pay per use No need for staffing No need for purchasing IT - latest technology deployed

Maintenance manager VCMS provides an easy to use online Maintenance Module that allows management to immediately log a problem with an external vendor in charge of maintenance. VCMS offers complete transparency, recording key details like the date of submission, date of resolution, management feedback, performance ratings of supervisors and maintenance staff, etc. Salient Features: Approved vendors listed and sorted by category Current vendor contact information at your finger tips Current performance ratings displayed Firm association WO issued for work to be done Instant vendor notification of work order by e-mail Open item tickler Rate and comment on vendor performance on job completion Approved vendor sales collateral available online for review Transcription Eliminate the thankless job of the recording secretary. All board, association, and committee meetings can be taped, transcribed, and posted for all to see in a matter of days through VCMS.

On-line board meeting Set up online board meetings through an easy to use module, which allows board members to participate remotely. Meetings are taped and transcribed for review at a later date. Association contract management & tracker Ever had a contract renewed without your knowledge or had a maintenance contract expire and paid a hefty charge to get the repair done? Salient Features: Digital storage of contracts Notification of contract expiration Quick search feature Reporting capability Meet needs of all shareholders

COMMUNITY FEATURES - A secure website available for the general resident population
	Resident roster VCMS allows you to maintain a comprehensive listing of condominium residents. This listing allows managers and residents to get a single screen view of the community. The Resident Roster index is searchable. Salient Features: Owner information All other occupants names Contact information Parking assignments Pertinent renter information Number of association shares owned Appraised value Assessed value Current year taxes Date last sold Selling Price Plus any other information relevant to your association

Financials VCMS provides comprehensive financial information that residents can access at the click of a button. VCMS records: Interim Association Financials Recently Published Financials

Maintenance manager VCMS provides an easy to use online Maintenance Module that allows community residents to immediately log a problem with the supervisor or an external vendor in charge of maintenance. VCMS offers complete transparency, recording key details like the date of submission, date of resolution, resident feedback, performance ratings of supervisors and maintenance staff, etc. When problems arise, residents can simply select their problem type, preferred vendor and enter a brief description and an email work order is dispatched immediately. This service is available 24/7.   Salient Features: All open problems are tracked to completion by management Management is alerted to the arrival of repair personnel Open item tickler Upon completion of repair, residents can grade the performance and add their comments for others to benefit from Vendor grade rating is always displayed

Calendar VCMS provides a comprehensive calendar that records all activities on a daily basis. This calendar can be automatically transferred to Outlook. A dedicated e-mail address facilitates immediate postings of: Social Events Scheduled maintenance shut downs Board, Association, & Committee meetings Events in the area of interest to community Due date for condo fees Date late charges start

Newsletter Newsletters are a great way to build a community and keep residents informed on the latest. VCMS provides end-to-end newsletter management, including design, documentation, mailing and tracking services. VCMS provides a complete outsourced solution for newsletters in both e-mail and US mail formats. Discussion forums Forums are a great way to build a community and increase cohesiveness. By using VCMS's open communication platform, you can do everything from starting discussion topics to online polls. This is the perfect strategy to reach out to your residents and build a transparent communication medium where everyone is invited to express their thoughts freely. Features: Agenda items for board, association, and committee meetings Approved projects Proposed projects Restaurants and reviews Questions for the board Problem discussions Event planner Plan exciting community events for residents through VCMS's online event planner.

Vendor service directory VCMS makes the lives of both new and old residents easier by providing a comprehensive online database of service providers in the area. This listing includes everything that residents would need on a daily basis. Preview: Dry cleaner Bakery Fish store Meat market, etc.

Emergency numbers VCMS also provides comprehensive information on critical information that residents may need: Also features: Walk in medical clinics Dentists on call for emergencies Chiropractors Hours of operation

Breaking news An easy to update module allows you to post any critical information on the homepage under a breaking news section. Important information like pending legislations can be displayed through this section. Association Library VCMS maintains a complete archive of: House rules Board meeting minutes Association meeting minutes Committee meeting minutes By-laws Recently published articles of interest to association Rental-use, sale and storage control

Comprehensive set of rules and associated paperwork that residents can find in an easy to read format and on-line forms to fill out and submit to management. Rules to rent Rules to sell Storage notification

Meet the neighbors Making community residents familiar with one another is a great way to build a community. An introduction page on the VCAM portal gives new residents the freedom to introduce themselves to the whole community by simply uploading their profile through an easy to use front end tool. The profiles section also allows existing residents to upload their information (interests, pictures and more), so that they can connect with their neighbors instantly. This is the perfect strategy to introduce healthy communication into your resident community. The section will be updated with new resident profiles on a regular basis to get residents acquainted with their community rapidly.

OPTIONAL SERVICES - Add on services that each owner can purchase separately
Personal financial assistant Tired of paying your bills and reconciling your bank account? Outsource it to VCAM. Salient Features: All bills are automatically posted to your personal accounting system All deposits posted daily Cash reconciled daily Simply approve your bills, enter your password and send your bills to the bank for payment. Know where you stand and where all your cash has gone 24/7 from anywhere Everything up to date by 8 AM every morning Virtual personal assistant VCMS provides a virtual secretary that is at your beck and call. Your virtual secretary will clean up your Outlook data base, research a topic for a talk you are going to make to the garden club, with PowerPoint slides if you wish, or compile sport statistics to wow your friends with. Salient Features: Assign projects by 4 PM, have them back by 8 AM. Purchase in blocks of 20 hours Use when needed, never expire

Secure post office Tired of managing your mail? Have your mail digitized and up on your secured data site every day. VCMS provides a secure PO that consolidates snail mail, fax, voice, Skype and IM in one searchable location. Secured data housing Instead of lugging around your laptop, host your data on a secure server Never worry about back up again Available 24/7 any place anywhere from any computer Just save to your virtual secure data room instead of your C drive Data conversion services For residents that would like to organize family records and photo albums, VCMS offers fast and secure digitization and indexing services.

Printing material designed and ghost written Exciting party invitations, a new look for your stationary, a press release for the club, speeches, articles, etc. Let VCMS give you that professional touch. All your needs accomplished in a few short days

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